Order information may not appear in our system until the shipment reaches your destination country (7 to 14 days after you receive your order shipping confirmation email), so sometimes you may see "Tracking does not exist". We'll email you a tracking notification when your package status changes to In Transit.

Accurate tracking updates may not be available for some shipments because carriers around the world optimize and speed up their operations by skipping package scanning.

If your tracking number has an FR suffix (LKxxxxxxxxxFR), the Asendia website works best. You can also track all your shipments on 17Track.

You should also check your local postal service's website (e.g. USPS) for more precise tracking results once your order is in the country.

As of March 2023, none of our shipments will require a signature upon delivery. Your package will be left where it's safe to do so.

Need more help? Feel free to contact us by clicking on the link below.