Order information may not appear in the tracking system until the shipment reached your destination country, so sometimes it may show you "Tracking does not exist." Please wait for 48 to 72 hours after receiving your shipping confirmation email to track your shipment. We'll send you a tracking notification by email once your tracking number is live.
During the COVID crisis tracking updates may not be available at all - postal providers optimize and speed up their operations worldwide by skipping package scanning.
Once your order is in-country, please use your local governmental postal service for the best tracking updates. Additionally, you can track all of your shipments at 17Track.
As of June 2022, none of our shipments require a signature upon delivery. Your package will be left if it's safe to do so. We will try to deliver your package to your mailbox.
Need more help? Feel free to contact us by clicking the link below.